The AI that answers every call your trade business gets.
NightWatch picks up your line 24/7, answers customer questions, captures and books new jobs, and instantly triages emergencies to your on-call tech. Built for plumbing, HVAC, electrical, garage door, and restoration teams.
14-day money-back guarantee · No long-term contract · Live in 15 minutes
The AI call handler built for home-service teams: main-line answering, overflow, booking, emergency routing, transcripts, and job capture in one workflow.
The emergency moment gets attention. The platform handles the rest.
Emergency wedge
Burst pipes, no heat, sparking outlets, stuck-open garage doors, and active water damage get triaged and escalated fast.
After-hours coverage
Keep nights and weekends covered without asking the owner or dispatcher to live beside the phone.
Office overflow
When staff are busy, NightWatch keeps answering, qualifying, and logging calls instead of letting them ring out.
Main-line handler
Use it as the first layer on your business phone line for FAQs, lead capture, booking, and smart handoff.
Booking requests
Routine service calls become clean job records with address, issue, availability, transcript, and follow-up status.
Answer. Understand. Capture. Book or route. Log.
Answer
NightWatch picks up your main line, overflow, or after-hours calls with your business rules and trade-specific greeting.
Understand
It answers common questions, identifies the service type, captures caller details, and separates routine jobs from urgent calls.
Book or route
Routine calls become booked jobs or lead records. Real emergencies alert your on-call tech, transfer live, or escalate until someone responds.
Not a generic receptionist. A vertical call handler for service teams.
Main-line answering
Handle the first layer of inbound calls instead of sending callers to hold or voicemail.
Emergency intelligence
Detect true emergency moments and route them to the person who can act now.
Booking and capture
Collect service type, address, preferred window, caller details, and next step.
Logged call record
Keep transcripts, recordings, summaries, lead status, and routing history together.
Automation where it helps. Humans where it matters.
Emergency calls can transfer live or escalate to the on-call rotation.
Routine questions stay handled without interrupting the field team.
Every caller leaves behind a transcript, recording, summary, and status.
Tuned for the calls you actually get.
Plumbing
Burst pipe at 2 AM → tech dispatched in 3 min.
HVAC
No heat in 12°F → emergency triaged & transferred.
Electrical
Smoke from breaker → safety script + 911 prompt.
Garage Door
Door stuck open overnight → first slot booked.
Restoration
Active flooding → on-call crew alerted in seconds.
Start with the emergency wedge. Scale into full call coverage.
Starter
1 line — after-hours and low-volume coverage for solo operators.
Get started- 300 voice minutes / mo
- 1 phone line
- FAQ handling + job capture
- Live transfer + calendar booking
- Emergency triage & alerts
- Transcripts & recordings
Pro
3 lines — daily overflow plus emergency coverage for busy teams.
Get started- 750 voice minutes / mo
- 3 phone lines
- Everything in Starter
- FSM push (Jobber, ServiceTitan)
- Escalation tree to your techs
- Priority support
Growth
10 lines — high-volume main-line and multi-location teams.
Get started- 1,500 voice minutes / mo
- 10 phone lines
- Everything in Pro
- Custom agent voice
- SSO + audit log
- Dedicated success manager
14-day money-back guarantee — if NightWatch isn't right for you, cancel within 14 days for a full refund.
The questions owners ask first.
Put every service call on a clean workflow.
Start with emergencies. Expand into overflow, booking, and main-line coverage.
Get started